After a partial knee replacement on March 8th 2020, Gaynor faces lockdown and limited access to physiotherapy at the Nuffield and so a mutual friend recommended that she connect with Emma. She tells of her experience in online coaching through her rehab and of the methodology that Emma went through and then how they worked face2face once the lockdown was lifted. She talks of the feedback from the consultant Niall Flynn and his satisfaction with her progress and how he felt she was ahead of previous patients who had not had to endure a lockdown period.